“Leadership is an action, not a position.” –Donald McGannon
Mark Hilliker, Chief Executive Officer
I have had the privilege of serving as Inclusa’s Chief Executive Officer since January of 2017. Prior to assuming these responsibilities, I served as CEO of Community Care Connections of Wisconsin (CCCW). Before joining CCCW in 2008, I spent many years in the field of community and organizational development. As a professor with the University of Wisconsin-Extension for 15 years, I worked extensively with community groups and organizations in the development of strategic approaches necessary to address key organizational issues, and in developing organizational models for leading and managing change and transformation. I hold a master’s degree in Business Administration as well as a Doctoral degree in Educational Administration. My research focus throughout my graduate education addressed dynamics related to organizational change and transformation.
Michelle Fellenz, Chief Talent, Learning, and Culture Officer
My professional offering spans key roles in leadership development, change management, coaching, team building, and performance management. I have worked with many organizations in designing, implementing, and evaluating learning and development initiatives that contribute to organizational growth and development. I have served as the Program Director for Provider Resources at UW Health; Learning & Development Manager with UW Medical Foundation; and Director of Human Resources and Organizational Learning for both City Brewing Company and Mcloone. I have a Bachelor of Science degree in Psychology from Viterbo University, a Master of Arts degree in Industrial/Organizational Psychology from Minnesota State University – Mankato, and I’m “All But Dissertation” (ABD) toward a doctorate degree in Education and Leadership at Saint Mary’s University.
Tim Garrity, Chief Innovation Officer
I have spent my whole career in the areas of health care either as a provider or as part of a managed care entity. I have been the Executive Director at WWC since 2008. Prior to that, I worked in a variety of roles at a regional, multi-state provider agency providing residential, outpatient, and home based services to adults, children, and families. The last 10 years of my time there were in the role of Chief Operating Officer. Professionally, I very much enjoy the challenges associated with idea generation, problem solving, program development, and growth.
Patrick Henneger, General Counsel
I have been representing managed care organizations as outside legal counsel since 2009 and now as inside counsel for CLI since January 2017. Prior to joining CLI, I was a partner at the law firm of von Briesen & Roper, s.c. in Milwaukee, where I played a lead role in developing legislation allowing long-term care districts such as CCCW, WWC and ContinuUs to form non-profit corporations which eventually led to the formation of CLI. Prior to the merger, I advised a transition committee formed by the legacy MCO boards on the creation of the non-profit corporation and the merger of three legacy MCO’s into CLI. Besides my work with MCOs advising on Family Care program requirements, Medicaid regulations and health privacy laws, I advised public sector clients on a multitude of legal and operational issues affecting local governments, including labor and employment, open government laws and contractual matters. I have been practicing law for 15 years and received my juris doctorate degree from Marquette University and my undergraduate degree from UW-Madison.
Josh Jandrain, Chief Information Officer
With more than 15 years of insurance and technology experience, I am passionate about helping companies revolutionize IT, and positioning it as a strategic asset and driver of value for organizations. I come to this role from a leading travel insurance carrier where I was responsible for leading the startup of the company’s technology vision and platform which included policy, claims, billing, service, rating, and web/mobile platforms. I was also integral in keeping the company ahead of the digital insurance curve, exploring emerging technology, strategic partnerships, new product development, and working with customers to develop win-win solutions. Prior to that I led a team that developed a customer facing risk management solution (RMIS) for workers’ compensation and spent 8 years as an IT leader at a dental insurance carrier.
Kris Kubnick, Chief Community Resources and Quality Officer
My professional offering in the human services industry spans 13 years of dedicated involvement in many areas of operations, including program and care management, behavioral health, quality support, Community Resources, Director of Operations in North West expansion, and most recently Executive Director of Operations. I’ve had leadership roles in supporting much of the change management CCCW has undergone, including supporting Behavioral Health planning, developing the Community Resources Department and re-structure, building resources and infrastructure to the NW expansion, and collaborative planning to support the day-to-day operations and big picture strategies of our 17-county service region. I am a Certified Social Worker with a B.S. in Sociology, and a Masters of Public Administration with an emphasis in Health Care Agency.
Maryellen Paudler, Chief Member Support Officer
I have been the Director of Operations for WWC since its formation in October, 2008. I started in Family Care at La Crosse County in 2003 as a Unit Manager and participated in leading the transition from La Crosse County as a pilot CMO to the MCO it is today. I started my career at a group home for adults with Developmental Disabilities and have 13 years’ experience in providing direct service to clients and their families in a variety of settings including hospital inpatient units, emergency departments, medical outpatient clinics, home hospice care, and group homes. In total, I have 19 years of experience in management and leadership positions. I received my Masters of Science in Social Work in 1988 from the University of Wisconsin-Madison, and I am certified in the state of Wisconsin as an Independent Clinical Social Worker.
Gary Priem, Chief Financial Officer
My professional background includes 23 years at Trane Company (they make, sell, service residential and commercial HVAC equipment), and many different finance and accounting positions, including the last eight years at WWC as Finance Director and all that goes with it. I’ve been heavily involved with complex system setups and conversions, including supporting large-scale merger efforts. I have a knack for simplifying complex data to a useful format, and have built financial reporting structures for multiple business stream and multiple region organizations. I have a B.S. in Business Administration and Accounting.