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Preserve and Enhance: A Proactive Approach to Aging

You raise a family. You contribute to community. You are a member of a church. You run a company. You vote. Your recipes are coveted. You are a neighbor. You are opinionated. You are a friend. You are educated. You lead a book club. You can fix any small engine. You are the best storyteller.

You are valuable. You are respected. You are important.

And then you entered your “golden years” and what you are, became what you were. But it doesn’t have to be that way. You are all of those things, and so much more. In fact, the saying older and wiser couldn’t be truer, and who you are yesterday, today, and tomorrow deserves to be preserved, honored and enhanced well into your golden years.

Not only are we an aging nation, we are a wise nation. Our aging population has experienced much growth and change over their lifetime. The values, wisdom, and sacrifices made by this generation of citizens shaped who we are, what we do, and what we believe. Simply, their contributions shaped what we know life to be today. And it is time we harness that wisdom for the collective.

Preserve and Enhance: A proactive approach to Aging

We want to explore a more proactive approach to preserving and enhancing the lives of our aging population. Who we are, what we know, and what we can contribute remain into our elder years. We invite you to join us in exploring how respect, decision-making authority, freedom, and contribution to community can remain the standards of aging.

At Inclusa, we want to explore a model of support that helps elders not only maintain who they are, but enhance who they will become.

Learn more about Inclusa at

Or call 877-622-6700

2020-01-14T16:26:35+00:00January 14th, 2020|Uncategorized|0 Comments

Inclusa celebrates location change with Ribbon Cutting

Inclusa was recently featured in the Merrill Foto News to celebrate the relocation of the Merrill office. The article detailed:

On Monday, Dec. 23, ambassadors of the Merrill Area Chamber of Commerce joined the staff at Inclusa in merrill, to welcome them to the chamber and celebrate their new location.

Previously known as Community Link Incorporated, Inclusa has been serving people in Lincoln County since 2011, while located at 1401 E Main St. Changing names in an expansion effort, Community Link became Inclusa on Jan. 1, 2017 and has now recently moved location to 101 E Main St., Merrill.

According to a press release from Inclusa “Inclusa is a managed care organization providing long-term care support and services to eligible elders and adults with disabilities. With a special emphasis on supporting Life. Defined b you, our program helps members live independently in the communities they call home.”

Tricia Lazare, Community Resources Manager of Inclusa keeps her definition of Inclusa simple. “Here at Inclusa we serve elderly and disabled people who qualify for long-term care. Out goal is to help all of our members live the lives that they want to.” said Lazare.

With their expansion in 2017, Inclusa went from serving four counties in Wisconsin to serving 62 counties.

According to the Inclusa press release, “Inclusa is values-based organization leveraging nearly two decades of experience and expertise to provide person-centered and community-focused long-term care services and support to approximately 15,000 members in 62 counties under a Family Care contract with the Wisconsin Department of Health Services. We partner with local providers and community resources to connect members to the supports needed to be an active participant in every day life, and to build a shared vision of Inclusive communities for all.”


Authored by: Jared Schmeltzer, Reporter

2020-01-10T23:18:04+00:00January 10th, 2020|Uncategorized|0 Comments

New choice: Inclusa available to support long-term care needs

Inclusa, Inc., a nonprofit organization that provides community-centered support for people needing long-term care services, is now an available choice to serve residents of Brown, Door, Kewaunee, Marinette, Menominee, Oconto and Shawano counties.

Inclusa is one of several managed care organizations that offers Family Care, a state Medicaid-funded long-term care program designed to help frail elders and adults with disabilities connect to the supports and services they need to thrive in the communities they call home. The organization currently serves approximately 15,000 Wisconsinites in 62 counties.

“Inclusa may be new to this area, but we are not new to long-term care,” said Mark Hilliker, chief executive officer of Inclusa. “We look forward to taking our 20 years of trusted experience and pairing it with the established knowledge of local partners and providers to deliver exceptional care to this area.”

Family Care and IRIS, a self-directed program, serve more than 4,400 people in the region.

“A member of Inclusa recently shared: Inclusa’s purpose is to make individuals feel that they’re not alone, that they have some choice in their care,” said Hilliker. “We are thrilled to offer a new choice for long-term care support needs in northeastern Wisconsin.”

Visit local Aging and Disability Resource Centers for more information about Family Care and eligibility. For more information about Inclusa, visit

Inclusa is a Wisconsin-based nonprofit organization that provides person-centered and community-focused long-term care services and supports. With a special emphasis on supporting Life. Defined by you, their program helps members live independently in the communities they call home. It works under a contract with the Wisconsin Department of Health Services and with local providers to help eligible elders and adults with disabilities connect with community resources needed to live independently and actively participate in everyday life.

2020-01-06T22:25:22+00:00January 6th, 2020|Uncategorized|0 Comments

You decide. You control. You are the boss. Self-Determination & Self-Directed Supports at Inclusa


Self-Determination is a theory of motivation which focuses on individuals having control over their lives and exercising the basic rights of citizenship, freedom, liberty, and the pursuit of happiness.

A Self-Determined life encourages choice, risk, and responsibility, and is associated with greater independence and improved quality of life. Self-Directed Supports(SDS) is one option available to support Self-Determination, supporting the person to be more involved in directing services in the way that works for them.

  • You decide who you want to provide your services and supports.
  • You control how your budget is used for services.
  • You are the boss of your caregivers and services; you hire, train, supervise, and fire your direct care workers.

Commonunity® is built from the belief that everyone deserves the right to control his/her life and actively participate in full citizenship. A Self-Determined life fosters unity in the common good for all where everyone can consider: I can do anything I want to. I can be anything I want to be.


2019-12-24T14:13:24+00:00December 24th, 2019|Uncategorized|0 Comments

Compassion for the Sum of Our Wholeness

Somehow, somewhere, we will all be touched by someone with cognitive decline. The symptoms of dementia and the diseases associated with it are widespread. Looking through the lens of “It might be me someday,” what would you want others to know?

I came up with a short list. Perhaps we could all take a moment, add our own requests, and pause the next time we are feeling impatient or irritated with someone experiencing dementia.

I will. Will you join me?

Please remember I am doing my best.
Please remember the sum of my life.
Please remember I have needs and wants.
Please remember to give me scheduled pain reliever for my arthritis.
Please remember I am trying to communicate something—a thought, a feeling, a need.
Please remember I don’t like watching television.
Please remember I like the out-of-doors, if I am dressed warmly enough.
Please remember I love animals.
Please remember these things for me when I cannot.

Your turn…

– Becky Woods Bauknecht

2019-11-26T18:35:11+00:00November 26th, 2019|Dementia|Comments Off on Compassion for the Sum of Our Wholeness

Inclusa is in a neighborhood near you!

Inclusa is in a neighborhood near you!
We are opening new offices and relocating others to assure we remain your local choice for Long-term care. Here are a few considerations that we made when selecting offices: Location, Accessibility and Size.

Find us in the new locations below!

2733 South Ridge Road
Green Bay, WI 54304
Available for scheduling

3908 Hall Avenue, Suite I
Marinette, WI 54143
Available for scheduling starting December 1, 2019

300 East Green Bay Street
Shawano, WI 54166
Available for scheduling starting January 1, 2020

We look forward to serving you in the communities you call home!

2019-11-19T17:56:11+00:00November 19th, 2019|Front Page News, Uncategorized|Comments Off on Inclusa is in a neighborhood near you!

Our Story

Inclusa manages the provision of a person-centered and community-focused approach to long-term care services and supports to over 15,500 Family Care members across its 55-county service region in Wisconsin. As a values-based organization devoted to empowering people to explore and achieve life’s possibilities, Inclusa deploys a unique approach to managed care with a trademarked model of support named Commonunity® which focuses on the belief in everyone, and from that belief, the common good for all is achieved.

Inclusa, Inc. was one of the first Managed Care Organizations to offer the Family Care benefit in Wisconsin. We’ve been supporting your long-term care needs for almost 20 years.

Our program helps eligible elders and adults with disabilities to live independently in the communities they call home. We partner with local providers and community resources to connect you to the supports and services you need.

If you’d like more information about Inclusa and how we can support your long-term care needs, please visit your local Aging and Disability Resource Center.

Our Vision: Inclusa empowers people to explore and achieve life’s possibilities.

Our Mission: In order to maximize health outcomes, Inclusa proactively partners with others to build vibrant and inclusive communities that offer people dignity, choice, and connections.

Our Values: Partnership, Respect, Innovation, Integrity, Development, Excellence

2019-10-31T20:02:49+00:00October 31st, 2019|Uncategorized|Comments Off on Our Story

Signs of Mental Illness and Where To Get Help

Mental illness can strike at any time

Mental illness plagues close to one in five adults in the U.S. It can emerge in response to a difficult life experience, or just as a physiological development. The good news is that mental illness is treatable, but knowing when to seek help can sometimes be a challenge.

Watch for signs of mental illness

Decline in personal care
Losing interest in personal hygiene and appearance are early signs that someone is struggling.

Dramatic changes in eating or sleeping habits
A sudden increase or decrease in appetite can be a sign that your body is having a stress response. Look for weight loss or weight gain over a fairly short period of time. Likewise, needing several extra hours of sleep every day or being unable to sleep can be symptoms of depression or anxiety.

Social withdrawal
The world is full of brilliant introverts who prefer alone time. If, however, you are feeling a sudden and persistent loathing for social situations or a complete unwillingness to interact with people, that may go beyond introversion.

Substance abuse
A desire to self-medicate in order to battle negative feelings can lead to greater struggles. Watch for an increase in alcohol use, unnecessary prescription medication use and/or illegal drug use. If you feel you NEED a substance to get you through a situation, take a closer look.

Persistent, penetrating sadness
If you find yourself feeling hopeless, or if someone you love expresses persistent hopelessness, this may indicate that the sadness is coming from inside.

Excessive fears and worries
We all worry, but fears and worries that interfere with our daily experiences in school, work or social circles can be cause for concern.

When to seek help for mental illness
One or two of these signs, does not mean you necessarily have a mental illness. If you are struggling with everyday functions and experiencing several symptoms at once, it’s time to call a doctor.

Family doctor is a good starting place to seek help for mental illness
Your family doctor is a good place to begin for a referral or advice on next steps. You can also call 211 to talk with a professional about local options for mental health care. If you or someone you know has thoughts of self-harm or thoughts of harming others, seek emergency medical help immediately.


2019-09-28T00:17:19+00:00October 7th, 2019|Uncategorized|Comments Off on Signs of Mental Illness and Where To Get Help