Great news! We are aligned into one system and one Inclusa portal! Business system alignment occurred on July 1, 2018, when Inclusa Central Region providers were transitioned from CareDirector to the ProNet System already in use by the Western Region.
Please continue to visit this site regularly for communication updates, and to access training information and related resources.
Need help with claim submissions, missing or incorrect authorizations, or getting set up in the portal? Contact Customer Service at email@example.com or 1-888-544-9353.
- Unified Business System Provider Training Presentation – June 2018
- Provider Portal Support by Appointment July 30 – August 31 Flyer
- Referral and Authorization Form Sample
- Unified Business System Transition FAQ
- Provider Training for Inclusa System – Schedule & Registration
- Inclusa – CareDirector Portal Comparison
- Inclusa Provider Portal Page: Login, Application Form, Additional Resources
- Z Code Package Details 2018
- Z Code Package Summary
- Provider Partners Newsletter – May 2018
- Provider Letter – 05/24/2018: Supportive Home Care Provider Update: Coding and Authorization Changes
- Provider Letter – 05/17/2018: System Transition Update for Legacy CCCW Providers: Authorization and Process Changes effective July 1
- Provider Letter – 05/02/2018: Therapy Authorization and Billing Changes
- Provider Letter – 05/02/2018: Transportation Billing Changes
- Provider Letter – 04/11/2018: July 1 System Transition and New Portal setup for Legacy CCCW (CareDirector Providers)
- Provider Partners Newsletter – March 2018
- Provider Letter – 03/07/2018: Introduction to Business System Transition, Authorization Impacts