Inclusa Provider Partners – March 2018 5 877-622-6700 | inclusa.org ●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●● Unified Business System Transition: Portal Questions & Answers How can I tell which portal I am using? You can identify which portal you are using by looking at the link you use to log in:  Central Region (CareDirector) Portal: https://providerportalcccw.crmhosts.net  Inclusa Portal: https://providerportal.inclusa.org The legacy link “portal.wwcares.org” is currently still active, and will redirect your browser to the Inclusa Portal link above. Please update your bookmark to the Inclusa link if you have not done so already. Will I have to change how I do my billing? We are not changing our billing system, and your claims will continue to go to WPS as they do now. Just be sure you are using the correct authorization numbers for the dates of service you are billing. How and when do I sign up for the new portal? We will be sending providers a letter in April with information and sign-up instructions for the Inclusa Portal. You do not need to do anything before that time. We have authorizations listed in both portals. What do we need to do for this change?  If your Inclusa Portal Administrator has not changed, you will not need to take any action.  If you no longer have an Inclusa Portal Administrator for your business, you will need to submit a new application.  We are asking that you review your Inclusa Portal users to ensure you have access set up for any locations added to the Inclusa Portal that are related to legacy CCCW services.  If you need to add additional Inclusa Portal users, please contact the Portal Administrator for your organization. Merging and Systems: A Bit of Background on Our Legacy Portals The merger that formed Inclusa brought a need to align the business practices and systems of the three legacy MCOs: Community Care Connections of Wisconsin (CCCW), Western Wisconsin Cares (WWC), and ContinuUs.  In 2017, legacy ContinuUs providers were transitioned to the legacy WWC business system and portal, and identified as the Western Region. The legacy WWC portal, also known as ProNet, is now called the “Inclusa Portal,” to reflect the name of our aligned business system.  Legacy CCCW providers remained in the CCCW CareDirector system in 2017, identified as the Central Region.  Our business system alignment will be completed when Central Region providers using the CareDirector system begin using the Inclusa system as of July 1. During this transition period, some of our providers have had to use both portals due to serving members in more than one region. Although change can be difficult, having an aligned system will benefit providers and Inclusa staff alike, and we look forward to providing enhanced features and customer service with the efficiencies the aligned system will bring.