Inclusa utilizes the transportation broker Medical Transportation Management (MTM) to support our members’ transportation needs.

Schedule a ride

First, your Inclusa Care Team approves and authorizes your transportation.

As soon as you know you need a ride, please call MTM to schedule it.

Call 888-889-0305

Available 24/7, including holidays. TTY: 711

It is encouraged to call at least 48 hours prior to needing transportation to ensure successful set up.

This number is for Inclusa/iCare rides. MTM uses different phone numbers for other programs. Why this matters

Schedule online or with the app

MTM Link Member mobile app Use the free MTM Link Member mobile app on your cellphone. Search “MTM Link Member” in the App Store or Google Play.

Get the app for iPhone or iPad Get the app for Android

User guide: MTM Link Member Mobile App User Guide (PDF) (opens in a new window)

Member portal Access web chat services on the internet: https://mtm.mtmlink.net/ (opens in a new window)

User guide: MTM Link Member Portal User Guide (PDF) (opens in a new window)

Visit https://www.mtm-inc.net/mtm-link/ for additional details, registration instructions, and user guides. (opens in a new window)

Share a concern about MTM service

There are three options for sharing your concerns

Contact Inclusa

Your Care Team Members can contact their Care Teams using their direct contact information, or the Inclusa toll-free number: (877) 622-6700

Members Relations Department Email memberrelations@inclusa.com

Why MTM has more than one phone number

Be sure when outreaching about your Inclusa/iCare MTM rides, you use the contact information located on this webpage to ensure you are accessing the appropriate MTM staff to support you.

MTM is the transportation broker for Inclusa/iCare members, but they are also the transportation broker for the Wisconsin Medicaid NEMT program. These transportation benefits are separate and distinct programs.

Each program has different MTM phone numbers, policies, procedures, eligibility requirements, provider requirements, and payment processes.

What is a transportation broker?

A transportation broker is a company that helps people get rides to their non-emergency medical appointments or to other community locations.

How does it work?

  • Your Inclusa Care Team approves and authorizes your transportation based on your individual needs. Usually, your Care Team will authorize transportation for a period of time that matches your care plan, for example, a 6-month period.
  • You then work with MTM directly to schedule your rides.
  • MTM will make sure you get picked up and taken where you need to go.

MTM has providers across the state. This includes gas mileage reimbursement, bus passes, Rideshare, and traditional transportation including wheelchair accessible vehicles.