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LEARN MORE ABOUT MEMBERSHIP Local long-term care supports and services delivered with a focus on your life, your choice. Our members make the choices because it's their life.

Recent News

1304, 2020

COVID-19 Information: Stay Connected

April 13th, 2020|

As we continuously monitor and respond to the evolving COVID-19 situation, Inclusa is committed to helping you stay connected to all of Inclusa’s COVID-19 situational updates and access important resources from one location! Access this information, using the links below:

Recent News

Information for Members & Families

Information for Providers


For more than 20 years, Inclusa has lived the vision of empowering people to explore and achieve life’s possibilities. This enduring vision guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic this past Wednesday. As a healthcare organization, we have a significant social responsibility to assure the wellbeing of the 15,000 members we support, their direct service providers, our colleagues, and many other community partners.

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we truly appreciate the healthcare workers, local communities and agencies, and governments around the world who are on the front line working to contain this pandemic. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure we do everything possible to reduce risk and support the health and safety of members, providers, colleagues, and others with whom we work collaboratively.

904, 2020

PPE Request Process for Long-Term Care Providers Caring for COVID-19 Positive Individuals

April 9th, 2020|

In order to support long term care providers who are caring for COVID-19 positive individuals, the State Emergency Operations Center has developed a process for requesting reserve resources from the strategic national stockpile.

The following providers are eligible to request PPE from the process:

  • Any entity licensed by DQA as a residential facility.
  • All licensed or certified Adult Family Homes.
  • Home Health, Personal Care, and Supportive Home Care Providers caring for a COVID-19 positive patient in the patient’s home.
  • Participant hired providers caring for a COVID-19 positive patient in the patient’s home (applies to all Medicaid Long Term Care Programs).
  • Adult Protective Services providers responding to a home with a COVID-19 positive person in their home.

This process is only intended to be used when a provider has exhausted all attempts to secure PPE from other local sources.

In order to request PPE, eligible providers must complete this form, and submit to their county emergency manager.

Once received, the county emergency manager will determine whether the request can be filled at the local level. If the request cannot be filled locally, the county emergency manager will submit the request to the State Emergency Operations Center.

Additional details regarding when the provider can expect to be contacted, and how soon the provider may receive the resources are available here.

2303, 2020

COVID-19 Status Updates

March 23rd, 2020|

Inclusa continues to follow the guidance of the federal Centers for Disease Control and Prevention (CDC) and the Wisconsin Department of Health Services (DHS), alongside local public health agencies across Wisconsin. Providers licensed by the State of Wisconsin should continue to watch for operations guidance in relation to COVID-19 from the Wisconsin Department of Health Services (DHS) Division of Quality Assurance (DQA).

The DHS and CDC websites are updated regularly as circumstances are changing and evolving. Also be sure to connect with your local health department, the first line of contact for situations that impact your community’s health.

In addition, the following are the most recent memos issued by DHS:

1603, 2020

COVID-19 Status Updates: Message From Our CEO

March 16th, 2020|

“For more than 20 years, Inclusa has lived the vision of empowering people to explore and achieve life’s possibilities. This enduring vision guides us as we face the difficult challenge of responding to the coronavirus (COVID-19). […] In the interest of full transparency, we want to share with you the decisions we have made to respond to the coronavirus pandemic.”

See the full message here.

“Inclusa’s purpose is to make individuals feel that they’re not alone, that they have some choice in their care.”

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