Resources

Contact Information

Transportation & Employment Support Team

  • Adult Day Care
  • Vocational Futures Planning & Support
  • Daily Living Skills Training
  • Day Habilitation Services
  • Pre-Vocational
  • Supported Employment
  • Transportation (All)

Email:  ACS-Transportation-Employment@inclusa.org
Phone:  1-888-544-9353, Option 4
Fax:  608-785-5335

DME/DMS/OTC Support Team

  • Adaptive Aids
  • Communication Aids
  • Disposable Medical Supplies (DMS)
  • Durable Medical Equipment (DME)
  • Environmental Accessible Adaptations (Home Modifications)
  • Over-the-Counter Medications (OTC)
  • Vehicle Modifications

Email:  ACS-DME-DMS-OTC@inclusa.org
Phone:  1-888-544-9353, Option 5
Fax:  608-785-5335

Residential/CSL/NH/Therapy Support Team

  • Alcohol and Other Drug Abuse Treatment
  • Alternative Therapies
  • Community Support Program (CSP)
  • Community Supported Living (CSL)
  • Counseling & Therapeutic Resources
  • Mental Health Services
  • Nursing Homes
  • Occupational Therapy
  • Physical Therapy
  • Residential Care (AFHs, CBRFs & RCACs
  • Respite Care
  • Speech Therapy

Email:  ACS-Residential-CSL-NH-Therapy@inclusa.org
Phone:  1-888-544-9353, Option 6
Fax:  608-785-5335

SHC/SDS/Home Health Support Team

  • Case Management – External
  • Consultative clinical/ therapeutic services for caregiver
  • Consumer Education and Training
  • Emergency Assistance to obtain/retain a home
  • Financial Management Service (Rep Payee)
  • Home Delivered Meals
  • Home Health Care
  • Home Health Care – Home Health Aide
  • Home Health Care – Nurse
  • Housing Counseling
  • Non-covered MCO Services (Out of Benefit)
  • Occupational Therapy-Home Health Care
  • Personal Care/Agency
  • Personal Emergency Response Systems
  • Physical Therapy-Home Health Care
  • Self‐Directed Supports (SDS)
  • Skilled Nursing-Home Health Care
  • Skilled Nursing Service – Independent/Private
  • Speech Therapy-Home Health Care
  • Supportive Home Care
  • Support Broker

Email:  ACS-SHC-SDS-HomeHealth@inclusa.org
Phone:  1-888-544-9353, Option 7
Fax:  608-785-5335

Audit & Appeals

  • Provider Audits
  • Provider Appeals

Email:  providerclaimappealandaudit@inclusa.org
Phone:  1-888-544-9353, Option 8
Fax:  608-785-5335

WPS Provider Customer Support

WPS / Family Care Contact Center
1-800-223-6016 (8:00 a.m. – 4:30 p.m., M-F)

  • General claims support questions
  • Claim and payment status

WPS EDI Help Desk
1-800-782-2680, Option 1

  • Online registration issues, password resets, login assistance
  • Missing files or other technical concerns
  • Validating claim acceptance by EDI/EDI rejection message assistance
    (rejected by EDI, not denied by WPS)

WPS EDI Marketing
1-800-782-2680, Option 2

  • Assistance with enrollment for claims submission, electronic remittance, and direct deposit (EFT)

WPS Website