Contact Information

Transportation & Employment Support Team

• Adult Day Care
• Vocational Futures Planning & Support
• Daily Living Skills Training
• Day Habilitation Services
• Pre-Vocational
• Supported Employment
• Transportation (All)

Email:  ACS-Transportation-Employment@inclusa.org
Phone:  1-888-544-9353, Option 4

DME/DMS/OTC Support Team

• Adaptive Aids
• Communication Aids
• Disposable Medical Supplies (DMS)
• Durable Medical Equipment (DME)
• Environmental Accessible Adaptations (Home Modifications)
• Over-the-Counter Medications (OTC)
• Vehicle Modifications

Email:  ACS-DME-DMS-OTC@inclusa.org
Phone:  1-888-544-9353, Option 5

Residential/CSL/NH/Therapy Support Team

• Alcohol and Other Drug Abuse Treatment
• Alternative Therapies
• Community Support Program (CSP)
• Community Supported Living (CSL)
• Counseling & Therapeutic Resources
• Mental Health Services
• Nursing Homes
• Occupational Therapy
• Physical Therapy
• Residential Care (AFHs, CBRFs & RCACs
• Respite Care
• Speech Therapy

Email:  ACS-Residential-CSL-NH-Therapy@inclusa.org
Phone:  1-888-544-9353, Option 6

SHC/SDS/Home Health Support Team

• Case Management – External
• Consultative clinical/ therapeutic services for caregiver
• Consumer Education and Training
• Emergency Assistance to obtain/retain a home
• Financial Management Service (Rep Payee)
• Home Delivered Meals
• Home Health Care
• Home Health Care – Home Health Aide
• Home Health Care – Nurse
• Housing Counseling
• Non-covered MCO Services (Out of Benefit)
• Occupational Therapy-Home Health Care
• Personal Care/Agency
• Personal Emergency Response Systems
• Physical Therapy-Home Health Care
• Self‐Directed Supports (SDS)
• Skilled Nursing-Home Health Care
• Skilled Nursing Service – Independent/Private
• Speech Therapy-Home Health Care
• Supportive Home Care
• Support Broker

Email:  ACS-SHC-SDS-HomeHealth@inclusa.org
Phone:  1-888-544-9353, Option 7

Audit & Appeals

• Provider Audits
• Provider Appeals

Email:  providerclaimappealandaudit@inclusa.org
Phone:  1-888-544-9353, Option 8

WPS Provider Customer Support

WPS / Family Care Contact Center
1-800-223-6016 (8:00 a.m. – 4:30 p.m., M-F)

• General claims support questions
• Claim and payment status

WPS EDI Help Desk
1-800-782-2680, Option 1

• Online registration issues, password resets, login assistance
• Missing files or other technical concerns
• Validating claim acceptance by EDI/EDI rejection message assistance
  (rejected by EDI, not denied by WPS)

WPS EDI Marketing
1-800-782-2680, Option 2

• Assistance with enrollment for claims submission, electronic remittance, and direct deposit (EFT)

WPS Website

• Visit WPS/Inclusa Website
• Forms, instructions, and support related to options for claims and payments