As we continuously monitor and respond to the evolving COVID-19 situation, Inclusa is committed to helping you stay connected to all of Inclusa’s COVID-19 situational updates and access important resources from one location! Access this information, using the links to the right:

A Message From Our CEO

For more than 20 years, Inclusa has lived the vision of empowering people to explore and achieve life’s possibilities. This enduring vision guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic this past Wednesday. As a healthcare organization, we have a significant social responsibility to assure the wellbeing of the 15,000 members we support, their direct service providers, our colleagues, and many other community partners.

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we truly appreciate the healthcare workers, local communities and agencies, and governments around the world who are on the front line working to contain this pandemic. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure we do everything possible to reduce risk and support the health and safety of members, providers, colleagues, and others with whom we work collaboratively.

Inclusa’s Continued Response to COVID-19 

As we all navigate the challenges and uncertainties of the COVID-19 pandemic, Inclusa’s commitment to members, providers, colleagues, and community partners remains the same. We continue to monitor and respond to the evolving situation and are dedicated to helping you stay updated. Below are some reminders about our current operations, as well as available resources we encourage you to explore.

  • We continue to update our COVID-19 Home page with news and access to resources, including a new COVID-19 Vaccine section. Also see the sections with specific information for Providers and Members & Families.
  • Inclusa is actively involved in activities related to the COVID-19 vaccine, and we want to ensure that all Inclusa members and providers, if they desire, can receive a COVID-19 vaccine. This includes special outreach when needed to supplement information from the Wisconsin Department of Health Services (DHS) about the DHS Vaccine Plan, such as our communication in January to non-licensed providers with information on working with local health departments and tribal health centers to receive vaccinations.
  • Our office locations across Wisconsin continue to be open by appointment only and will remain this way until further notice. Inclusa colleagues continue to work remotely where possible, to support the social/physical distancing practices necessary to limit the spread of COVID-19.
  • Essential in-person visits and meetings will continue in 2021. Prioritized member visits and appropriate provider meetings are considered essential. Alternative communication and meeting methods (such as Zoom videoconferencing) will continue to be utilized as appropriate to support nonprioritized interaction, in alignment with recommendations set forth by DHS.
  • All nonessential Inclusa-related, in-person visits and meetings remain suspended until further notice.
  • Inclusa continues to require the use of cloth face coverings for all colleagues when interacting in person on behalf of Inclusa with members, colleagues, providers, and community members or when visiting an Inclusa office, and for all visitors to Inclusa offices.

Our hearts and thoughts go out to the people who have been affected by the COVID-19 pandemic. We are ever grateful for the continued partnerships that have been an essential part of reducing risk and supporting the health and safety of members, providers, colleagues, and others with whom we work collaboratively. We have been, are, and will continue to be all in this together!

lnclusa will continue to partner with members, providers, and other stakeholders to ensure the stability and sustainability of our exceptional provider network. While operations may look different—and vary by region— as we respond to this evolving situation, please rest assured that our commitment to our members, providers, colleagues, and community partners remains the same. We’re all in this together.