As we continuously monitor and respond to the evolving COVID-19 situation, Inclusa is committed to helping you stay connected to all of Inclusa’s COVID-19 situational updates and access important resources from one location! Access this information, using the links to the right:

A Message From Our CEO

For more than 20 years, Inclusa has lived the vision of empowering people to explore and achieve life’s possibilities. This enduring vision guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic this past Wednesday. As a healthcare organization, we have a significant social responsibility to assure the wellbeing of the 15,000 members we support, their direct service providers, our colleagues, and many other community partners.

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we truly appreciate the healthcare workers, local communities and agencies, and governments around the world who are on the front line working to contain this pandemic. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure we do everything possible to reduce risk and support the health and safety of members, providers, colleagues, and others with whom we work collaboratively.

Highlights of Inclusa’s COVID-19  Response

  • lnclusa has a dedicated group of colleagues that meet regularly to focus on business continuity efforts to ensure our commitment to superior delivery of supports and services continues uninterrupted.
  • Colleagues are participating in a training specific to Personal Protective Equipment (PPE), identifying and supporting high risk populations, and personal responsibility.
  • We have developed a comprehensive COVID-19 incident response process, including a Public Emergency Support Team, to provide support to impacted stakeholders during a period of crisis.
  • Our website contains news and resources, and links to specific sections for Providers and Members & Families.
  • We are following the guidance of the federal Centers for Disease Control and Prevention (CDC) and the Wisconsin Department of Health Services (DHS), alongside our collaborative work with local public health agencies across Wisconsin, to ensure a coordinated response to the coronavirus outbreak and safe reopening of the state.
  • We are actively communicating with colleagues, members, providers, and others to share our decisions, plans, and information, and to better understand what others are doing as well.
  • Our office locations across Wisconsin remain open by appointment only until further notice. Inclusa colleagues continue to work remotely, where possible, to support social distancing practices necessary to limit the spread of COVID-19. Internal face-to-face meetings have been suspended for the remainder of 2020.
  • We will begin conducting limited external face-to-face meetings (e.g., with members and providers) starting August 1st and continue to use alternative communication and meeting methods as appropriate to support ongoing interaction and support, in alignment with recommendations set forth by DHS.
  • Inclusa distributed short-term COVID-19 relief funding to providers last spring to reduce the financial strain many providers were experiencing due to a loss of revenue or a significant increase in operating costs. We continue to work collaboratively with providers to identify and support accessibility of other emergency funding opportunities.
  • Inclusa engaged in a variety of strategies to be flexible and supportive to enable Inclusa colleagues to successfully work from home.
  • In support of reducing the risk of transmission, not only to Inclusa members and providers but to our fellow colleagues and the communities we call home, effective July 20th, Inclusa will require the use of cloth face masks for:
    • All colleagues when interacting face-to-face on behalf of Inclusa with members, colleagues, providers, and community members or when visiting an Inclusa office.
    • All visitors to Inclusa offices. Signs will be posted on the entrances of Inclusa offices indicating that all visitors must wear a mask. If a visitor does not have one, the expectation is that they do not enter the building. The visitor should call to make arrangements to receive one if they do not own a mask (we have a limited supply of back-ups at each office), or, they should retrieve their mask and return to the office.

lnclusa will continue to partner with members, providers, and other stakeholders to ensure the stability and sustainability of our exceptional provider network. While operations may look different—and vary by region— as we respond to this evolving situation, please rest assured that our commitment to our members, providers, colleagues, and community partners remains the same. We’re all in this together.