On January 1, 2024, the Wisconsin Department of Health Services (DHS) will implement the soft launch requirements for Electronic Visit Verification (EVV) for home health care services (HHCS) and nurse supervisory visits using the following service codes:

  • Personal Care Nurse Supervisory Visit (T1019 and T1020)
    • Service Code 99509 – Home visit for assistance with activities of daily living and personal care
  • Private Duty Nursing (Independent Nurses and Agency Nurses)
    • Service Code 99504 – Home visit for mechanical ventilation care
    • Service Code S9123 – Non-vent private duty nursing care in home, by Registered Nurse (RN)
    • Service Code S9124 – Non-vent private duty nursing care in home, by Licensed practical nurse (LPN)
  • Non-Private Duty Nursing (Independent Nurses and Agency Nurses)
    • Service Code 99600 – Unlisted home visit service or procedure
    • Service Code T1001 – Nursing assessment/evaluation
    • Service Code T1502 – Administration of oral, intramuscular, and/or subcutaneous medication
    • Service Code T1021 – Home health aide or Certified Nursing Assistant (CNA)
  • Therapy
    • Service Code 92507 – Treatment of speech, language, voice, communication, and/or auditory processing disorder
    • Service Code 97139 – Unlisted therapeutic procedure – Occupational Therapy
    • Service Code 97799 – Unlisted physical medicine/rehab service or procedure – Physical Therapy

For a full listing of all service codes identified for EVV, visit: https://www.dhs.wisconsin.gov/evv/service-codes.htm

Soft launch is the time to learn and use the EVV system without affecting payments! Below are a few resources and supports to assist providers in preparing for EVV.



Inclusa is here to support providers with any contract or authorization specific questions as it relates to your contracted services.

  • Contact Provider Relations at 877-622-6700 (select option 2, then option 3) or ProviderRelations@inclusa.org to discuss contract or service-related information.
  • Contact Inclusa’s Home Health Authorizations & Claims Support Team at ACS-SHC-SDS-HomeHealth@inclusa.org or 888-544-9353 (select option 7) to discuss authorization or billing related information.

Wisconsin EVV Customer Care is available to provide support throughout the soft launch transition as it relates to the EVV vendor system. Customer Care is accessible by email at vdxc.contactevv@wisconsin.gov or by phone (in English, Hmong, and Spanish, among other languages) at 833-931-2035 Monday–Friday, 7 a.m.–6 p.m. CT.

Sign up for the DHS email list to receive updates and notifications on training opportunities, policy information, and other important details regarding EVV in Wisconsin.