How will the “Partner Member Look Up Feature” be available?
Inclusa partners will access this feature through the Inclusa Provider Portal.
Each participating organization will identify one (1) administrator that Inclusa will set up with access.
The identified administrator will then set up additional users within your organization.
Your organization may already have an administrator for the Inclusa Provider Portal. In these cases, Inclusa will provide you with the name of that administrator to add users to the Partner Member Look Up Feature.
Partner Member Look Up Feature users added by the Administrator must be those within your organization who are involved with coordinating care.
Once assigned to the Partner Member Look Up Feature, a user will log-in to the Inclusa Provider Portal and accept terms and conditions.
Users can search for a patient by first name (or initial of first name), last name, and birthdate.
If the patient is a member of Inclusa, the user will view contact details for the IDT including phone numbers and email addresses.
If the patient is not a member of Inclusa, the user will receive a message indicating this.
Once approved, please begin adding appropriate users and using the Member Look Up. Resources are available once signed into the system to aid in use and navigation.