Customer Support
1-888-544-9353 • customerservice@inclusa.org
- Provider Portal questions/assistance
- Changes to your provider billing information
- Understanding an authorization
- How to bill for a service, code assistance for claims submission
- Assistance with over/underpayments and corrected claims
- Claim questions that cannot be resolved with WPS/Family Care Contact Center (see below)
For assistance with missing authorizations or adding additional units to an authorization, contact the Care Manager
Note: The above information refers to support for providers in the regions formerly under ContinuUs and Western Wisconsin
Cares. For the former Community Care Connections of Wisconsin (CCCW) region, contact 715-204-1738.
WPS
WPS / Family Care Contact Center
1-800-223-6016 (8:00 a.m. – 4:30 p.m., M-F)
- General claims support questions
- Claim and payment status
WPS EDI Help Desk
1-800-782-2680, Option 1
- Online registration issues, password resets, login assistance
- Missing files or other technical concerns
- Validating claim acceptance by EDI/EDI rejection message assistance
(rejected by EDI, not denied by WPS)
WPS EDI Marketing
1-800-782-2680, Option 2
- Assistance with enrollment for claims submission, electronic remittance, and direct deposit (EFT)
WPS page for Community Link, Inc. Providers
www.wpsic.com/edi/familycare/community-link.shtml
- Forms, instructions, and support related to options for claims and payments