Customer Support

1-888-544-9353 •

  • Provider Portal questions/assistance
  • Changes to your provider billing information
  • Understanding an authorization
  • How to bill for a service, code assistance for claims submission
  • Assistance with over/underpayments and corrected claims
  • Claim questions that cannot be resolved with WPS/Family Care Contact Center (see below)

For assistance with missing authorizations or adding additional units to an authorization, contact the Care Manager

Note: The above information refers to support for providers in the regions formerly under ContinuUs and Western Wisconsin
Cares. For the former Community Care Connections of Wisconsin (CCCW) region, contact 715-204-1738.


WPS / Family Care Contact Center
1-800-223-6016 (8:00 a.m. – 4:30 p.m., M-F)

  • General claims support questions
  • Claim and payment status

WPS EDI Help Desk
1-800-782-2680, Option 1

  • Online registration issues, password resets, login assistance
  • Missing files or other technical concerns
  • Validating claim acceptance by EDI/EDI rejection message assistance
    (rejected by EDI, not denied by WPS)

WPS EDI Marketing
1-800-782-2680, Option 2

  • Assistance with enrollment for claims submission, electronic remittance, and direct deposit (EFT)

WPS page for Community Link, Inc. Providers

  • Forms, instructions, and support related to options for claims and payments