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COVID-19 Information: Stay Connected

As we continuously monitor and respond to the evolving COVID-19 situation, Inclusa is committed to helping you stay connected to all of Inclusa’s COVID-19 situational updates and access important resources from one location! Access this information, using the links below:

Recent News

Information for Members & Families

Information for Providers


For more than 20 years, Inclusa has lived the vision of empowering people to explore and achieve life’s possibilities. This enduring vision guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic this past Wednesday. As a healthcare organization, we have a significant social responsibility to assure the wellbeing of the 15,000 members we support, their direct service providers, our colleagues, and many other community partners.

Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we truly appreciate the healthcare workers, local communities and agencies, and governments around the world who are on the front line working to contain this pandemic. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure we do everything possible to reduce risk and support the health and safety of members, providers, colleagues, and others with whom we work collaboratively.

2020-04-16T22:19:51+00:00April 13th, 2020|Front Page News|Comments Off on COVID-19 Information: Stay Connected


For your convenience, we’ve gathered several resources, for you to access. Click a category in the resources menu to the right to see what’s available.

Inclusa continues to follow the guidance of the federal Centers for Disease Control and Prevention (CDC) and the Wisconsin Department of Health Services (DHS), alongside local public health agencies across Wisconsin. Providers licensed by the State of Wisconsin should continue to watch for operations guidance in relation to COVID-19 from the Wisconsin Department of Health Services (DHS) Division of Quality Assurance (DQA).

The DHS and CDC websites are updated regularly as circumstances are changing and evolving. Also be sure to connect with your local health department, the first line of contact for situations that impact your community’s health.

Department of Health Services (DHS)

Centers for Disease Control (CDC)

World Health Organization (WHO)

Gov. Orders, Memos & Bulletins

Mental Health Resources

Resources for Individuals

Resources for Providers/Responders 

2020-04-13T18:38:54+00:00April 13th, 2020|Uncategorized|Comments Off on COVID-19/Resources

COVID-19/Resources/Department of Health Services (DHS)

Department of Health Services (DHS)

Symptoms of Illness | Learn the range of symptoms people may have and emergency warning signs

Avoid Illness | Learn how to reduce your risk of getting and spreading COVID-19

Diagnosed? | People with COVID-19 will be contacted by their local health department

Higher Risk Groups | Determine if you should stay home due to higher risk

Forward Health Programs | Learn how our programs are responding to protect your health and safety

Outbreaks in Wisconsin | Get the most recent updates on Wisconsin’s outbreaks and Investigations

2020-04-13T18:38:32+00:00April 13th, 2020|Uncategorized|Comments Off on COVID-19/Resources/Department of Health Services (DHS)

COVID-19/Resources/Gov. Orders, Memos & Bulletins

Gov. Orders, Memos & Bulletins

Safer at Home Order

Safer at Home FAQ

Use of Remote Support Providers in Regulated Adult Family Homes

Wisconsin Home Health Agencies CMS 1135 Waiver Provisions and Governor Evers Emergency Order #21

Revised Recommendations for Long-Term Care and Assisted Living Facilities

Visitation and Long-Term Care Communities

AFH Guidelines – Letter

Adult Day Services Guidelines – Letter

Division of Quality Assurance (DQA) Memos | DQA issues memos to provide policies, information and interpretation of federal and state regulations and guidelines of the programs regulated by DQA

DPH EMS Numbered Memos | Emergency Medical Services (EMS) issues numbered memos to update providers and interested parties of important information.

2020-04-29T20:32:16+00:00April 13th, 2020|Uncategorized|Comments Off on COVID-19/Resources/Gov. Orders, Memos & Bulletins

COVID-19/Resources/Mental Health Resources

Mental Health Resources

It’s OK to Ask For Help 

Free support is available to help you through difficult times.

National Disaster Distress Helpline | Speak to a trained crisis counselor

  • 800-985-5990
  • 800-846-8517 (TTY)
  • Text: TalkWithUs to 66746

National Domestic Violence Hotline | Support for people experiencing domestic violence

  • 800-799-7233
  • Text: LOVEIS to 22522

National Sexual Assault Hotline | Connect to a sexual assault service provider in your area

  • 800-656-4673

National Suicide Prevention Lifeline | Support for people in emotional distress

  • 800-273-8255
  • 800-799-4889 – TTY

HOPELINE Text Service | Support for people in emotional distress

  • Text: HOPELINE to 741741

County Behavioral Health Crisis Hotlines | Support for people in emotional distress | Find the hotline for your county

Caregiver Help Desk | Connect to information needed to navigate caregiving challenges

  • 855-227-3640

Wisconsin Addiction Recovery Helpline | Connect to services in your area

  • 833-944-4673
  • Text: your ZIP code to 898211

Elder Abuse Hotline | Report Elder Abuse

  • 1-833-586-0107

Managing Behavioral Health During a Pandemic | PDF Resource

2020-05-13T12:25:56+00:00April 13th, 2020|Uncategorized|Comments Off on COVID-19/Resources/Mental Health Resources

COVID-19/Resources/Resources for Individuals

2020-05-27T21:55:34+00:00April 13th, 2020|Uncategorized|Comments Off on COVID-19/Resources/Resources for Individuals

COVID-19/Recent News

Recent News 


Guidance on 1-2 Bed Adult Family Homes and Supported Living Apartments Posted to DHS Website

Guidance on 1-2 bed adult family homes and supported living apartments is now posted on the DHS website. The purpose of this guidance is to provide the best information currently available to help providers prevent the spread of COVID-19 and additional guidance for responding to a suspected, probable, or confirmed case of COVID-19.


Inclusa received communication from the Department of Health Services (DHS) directed to “All Regulated Health Care Providers” regarding facilities requesting that residents sign-over their economic impact payment checks. We have no reports of this happening in WI, but wanted to be sure you are aware of the communication. Outlined below, is the message sent by DHS:

Attn: All Regulated Health Care Providers
Subject: Economic Impact Payment Checks to Residents

A number of troubling reports have emerged around the nation of nursing homes and assisted living facilities requiring or pressuring residents into signing-over their economic impact payment checks. These facilities have claimed that they were entitled to payments sent to residents who receive Medicaid. However, economic impact payments are tax credits that do not count as “resources” for federal benefits programs. Therefore, providers and their staff are not authorized, nor permitted to pressure residents, into surrendering economic impact payments. Doing so, could result in criminal, civil, or administrative sanctions.

The Division of Quality Assurance is not aware of this practice having occurred in Wisconsin. Providers who become aware of economic impact payments being taken from clients by their staff, or by other providers, must report these occurrences by filing a DQA complaint or submitting a report through the Misconduct Incident Reporting system.

DQA will investigate allegations or occurrences in Wisconsin and will take appropriate regulatory action to protect affected clients, including referral to the Wisconsin Department of Justice, to the Wisconsin Department of Agriculture, Trade and Consumer Protection, and to the Federal Trade Commission

We appreciate your assistance in helping us address this problem and assuring the health, safety, and welfare of every person receiving health and community care provider services in Wisconsin.


On May 18, 2020, the Wisconsin Department of Health Services (DHS) shared guidance is for all long-term care facilities, assisted living facilities, and facilities serving people with developmental disabilities in Wisconsin caring for patients who are elderly and/or have chronic medical conditions that place them at higher risk of developing severe complications from COVID-19. 

The full message is outlined here.


Update for Emergency Nurse Aide Training Programs Due to End of Public Health Emergency

Previous News 

Member Bulletin: Wisconsin Medicaid Response to COVID-19 Outbreak

Temporary Guidance for Remote Home and Community Based Waiver Services

The Badger Bounce Back Plan

Emergency Order #28 | Governor Evers Extends Safer At Home Order

What’s Happening to me during COVID-19- -Survival Coalition Survey #2

PPE Request Process for Long-Term Care Providers Caring for COVID-19 Positive Individuals | March 9th, 2020

COVID-19 Status Updates | March 23rd, 2020

COVID-19 Status Updates: Message From Our CEO | March 16th, 2020

COVID-19 Status Updates | March 13th, 2020

2020-05-27T22:03:53+00:00April 13th, 2020|Uncategorized|Comments Off on COVID-19/Recent News

COVID-19/Information for Members & Family

2020-05-05T16:49:48+00:00April 13th, 2020|Uncategorized|Comments Off on COVID-19/Information for Members & Family