Contract – Applications
In June 2023, Inclusa entered into an Asset Purchase Agreement with Independent Care Health Plan (‘iCare”), a Humana Inc. subsidiary, pursuant to which iCare acquired substantially all Inclusa’s Family Care assets. iCare is working toward system integration; however, current iCare and Family Care branded Inclusa are operationally independent.
All providers interested in participating in the Family Care (branded as Inclusa) and Family Care Partnership (iCare) programs must complete an application and meet all contracting requirements including execution of a Service Agreement.
Interested in joining our network? Please visit the iCare application page at https://ProviderApplications
NOTICE: Important Application Update
iCare is temporarily pausing on accepting new applications for residential providers to join our Family Care (branded “Inclusa”) and Family Care Partnership (branded “iCare”) network during the time period of August 18 through September 26, 2025. We will resume accepting new applications after September 26th. We value our provider partners and always encourage high quality providers to apply to join our network. We strive to provide timely turn-round and communication to providers seeking to join our network so this brief pause will allow us to stay timely with processing the applications already in process. We appreciate your partnership to serve our members and look forward to accepting new applications again in the near future.
To add a new service or location to an existing Inclusa contract, visit the iCare application page and complete the form titled Section III – Additional Facility locations. https://LTCAppArtifacts
Contract Appendix C: Provider Insurance Coverage Minimums
Provider Scope of Service
- Adaptive Aids – Service Dogs
- Adult Day Care
- Assistive Technology
- Communication Assistance
- Community Support Program (CSP)
- Community Supported Living (CSL)
- Competitive Integrated Employment Exploration
- Consultative Clinical and Therapeutic Services
for Caregivers - Consumer Directed Supports (SDS) Broker
- Consumer Education and Training
(includes Mental Health Peer Specialists) - Counseling & Therapeutic Resources (Non-MA)
- Daily Living Skills Training
- Day Habilitation Services (Adult Day Services)
- Environmental Accessibility Adaptations
(Home Modifications) - Financial Management Services – Representative Payee
- Financial Management Services for Self-Directed Supports
- Health and Wellness
- Home Delivered Meals
- Home Health
- Housing Counseling
- Independent Nursing
- Mental Health-AODA
- Personal Emergency Response System (PERS)
- Physical and Occupational Therapy, Speech & Language Pathology
- Prevocational Services
- Relocation Services
- Remote Monitoring
- Respite Services
- Residential Services – Adult Family Home (AFH)
- Residential Services – Community Based Residential Facility (CBRF) 5-8 bed
- Residential Services – Community Based Residential Facility (CBRF) greater than 8 bed
- Residential Services – Residential Care Apartment Complex (RCAC)
- Supported Employment Group
- Supported Employment Individual
- Supportive Home Care
- Supportive Home Care – Chore Services
- Training for Unpaid Caregivers
- Transportation (Specialized Transportation)
- Vehicle Modifications
- Vocational Futures Planning & Support (VFPS)